On behalf of DHS Inc. staff and ownership, I would like to take this opportunity to thank you for your patronage and your assistance in helping our company achieve our main goals for the 2008 season;

I have listened to your issues and requests from the previous season and I have moved forward in an effort to truly offer the best service in the province. The coming 2009 season has much to offer both the valued customer and staff of DHS Inc.; from a clearer communication with our office staff in booking your appointments through to the offering of higher trained service personnel at your site.

It is one thing to continue to claim to be the best, yet one must show their clients that they truly are the best. It is with this in mind that we have built our Mobile Training Center for use by our own staff, clients and students. A strong theoretical background must be accompanied by a focused hands-on training period. Even with three engineers on staff (or maybe because of…) I understand the need for practical experience. Many companies choose to let this hands-on period be at their own client’s site and expense. I disagree with this philosophy, and as such, have invested a significant amount of time and resources into developing this training facility, unlike anything in the irrigation business in North America.

We must provide service technicians that are truly the best at their given tasks. I also recognize that some sites are less complicated than others, and that two technicians may not always be required. The only dilemma that arises is the simple fact that two technicians are often a more efficient approach for some sites. That is, two technicians may be able to accomplish the task in 30 minutes, whereas one technician takes 70-75 minutes by the time they enter the premises, remove footwear, head downstairs, return upstairs, open valves manually, re-enter the house…etc. What I can offer is the fact that we have attempted to collect as much information as possible from our visits, to be recorded to the customer files and to be reviewed prior to scheduling.

Be certain when you visit our website to update your customer contact information so that we have your latest cell phone numbers, email addresses and alternative contact numbers to ensure that we have no issues contacting you.